bosdolar Privacy Policy

This page describes what we collect when you use bosdolar and how we keep that data protected. When you register an account, fund it through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, or place bets on live-dealer tables and sportsbook markets, we collect identifying information and transaction records. We use this data solely for account verification, payment processing, and compliance with anti-money-laundering requirements.

Our bosdolar privacy commitment is straightforward: we collect only the minimum data required to operate your account securely, we do not sell your information to advertisers or third parties, and we use industry-standard encryption and access controls to protect what you share with us. Your data remains yours; you can request access, correction, or deletion at any time through your account settings or by contacting our support team.

This policy covers data collection, retention, third-party processors, your rights, cookies, and contact information. For details on how we handle account suspension, dispute resolution, or withdrawal holds, see our separate Terms of Use.

What Data We Collect on bosdolar

We collect the following information when you register and use bosdolar:

• Identity information: Full name, email address, phone number, date of birth, government ID number (KTP, passport, or equivalent).
• Payment method details: Bank account number, bank name, mobile wallet identifiers (DANA, e-wallet, mobile banking, local payment handles), online payment code, or e-wallet account information.
• Transaction records: Deposit amounts, withdrawal amounts, timestamps, and payment method used.
• Account activity: Games played, bets placed, settlements, bonus claims, and login history.
• Device and network data: IP address, device type, browser or app version, and mobile network carrier (for mobile app users).
• Support interactions: Messages sent through our in-app support centre, email correspondence, and complaint records.

We do not intentionally collect sensitive information such as racial origin, political beliefs, or health data. If you provide such information voluntarily (for example, in a support message), we treat it with heightened confidentiality and use it only to resolve your inquiry.

How We Use Your Data

We use bosdolar account data for the following purposes:

• Account management: Creating and maintaining your account, processing deposits and withdrawals, and verifying your identity.
• Payment processing: Routing funds through your registered payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and reconciling transactions.
• Compliance: Meeting anti-money-laundering (AML) and know-your-customer (KYC) requirements, and detecting suspicious activity.
• Game settlement: Recording your bets, calculating outcomes, and processing winnings or losses.
• Customer support: Responding to your inquiries, resolving disputes, and improving our service quality.
• Security: Detecting fraud, unauthorized access, and account abuse.
• Legal obligations: Responding to lawful requests from authorities or courts in jurisdictions where we operate.

We do not use your bosdolar data for marketing purposes, targeted advertising, or profiling beyond what is necessary to operate your account. We do not sell your data to marketers, brokers, or third-party advertisers.

Third-Party Processors and Data Sharing

We share your bosdolar data with the following third parties only as necessary to operate our service:

• Payment processors: Your bank (online payment, e-wallet, mobile banking, local payment) or mobile wallet provider (online payment, e-wallet, mobile banking, local payment, online payment) receives your payment method details and transaction records to process deposits and withdrawals.
• Identity verification providers: Third-party KYC vendors verify your government ID and confirm your identity during account setup. These vendors receive your ID number and name only.
• Customer support platforms: Our support software (email, messaging, ticketing) may store your messages on secure cloud servers operated by trusted vendors.
• Legal and compliance consultants: We may share anonymised transaction data with legal advisors or compliance consultants to ensure we meet regulatory requirements.

We do not share your full personal profile with unverified third parties. All third-party processors are contractually required to protect your data with standards equal to our own.

We keep your bosdolar data protected through encryption, access controls, and limited third-party sharing. Your personal information is yours alone—we do not monetise it.

Data Retention and Deletion on bosdolar

We retain your bosdolar data for as long as your account is active, plus a retention period following account closure. The retention schedule depends on data type:

• Account credentials and identity data: Retained for 7 years after account closure to meet legal and tax obligations.
• Transaction records: Retained for 7 years for AML compliance and audit purposes.
• Support messages and correspondence: Retained for 2 years after account closure.
• Device and network logs: Retained for 90 days, then automatically deleted.
• Login history: Retained for 1 year, then archived.

You may request deletion of your bosdolar account and associated data at any time through your account settings or by emailing our support team. Upon account closure, we delete non-essential data (device logs, login history, support messages) immediately and archive essential data (identity, transactions) for the retention periods outlined above. Archived data remains inaccessible to bosdolar staff and is deleted automatically after the retention period expires.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on bosdolar to maintain your login session, remember your preferences, and analyse how you use our platform. Our bosdolar app and website employ the following:

• Session cookies: Essential for login persistence and account security. These expire when you log out or after subject to verification of inactivity.
• Preference cookies: Remember your language choice, theme preference, and game-filter selections.
• Analytics cookies: Collect anonymised usage data (page views, game selection frequency, support interactions) to improve our platform's performance and user experience.
• Security cookies: Track suspicious login attempts, enable two-factor authentication, and detect fraud.

You can disable most cookies through your browser settings, though disabling essential session cookies may prevent login. We do not use third-party tracking cookies or scripts that follow you across external websites. Our bosdolar analytics data is anonymised and does not identify individuals.

Your Rights Under bosdolar Privacy Policy

You have the following rights regarding your bosdolar data:

• Right to access: Request a copy of all personal data we hold about you in machine-readable format.
• Right to correction: Request that we correct inaccurate or incomplete data (for example, an outdated phone number or misspelled name).
• Right to deletion: Request deletion of your account and associated data, subject to legal retention requirements (see Data Retention above).
• Right to portability: Request a copy of your bosdolar data in a portable format (CSV, JSON) that you can transfer to another service.
• Right to restrict processing: Request that we limit how we use your data (for example, suspend marketing communications).
• Right to withdraw consent: Withdraw consent for non-essential data processing (such as analytics cookies) at any time.

To exercise any of these rights, contact our support team through the in-app messaging centre or email. We respond to data requests within 30 days. If your request relates to account closure or data deletion, we begin processing immediately.

Data Security and Encryption

We protect your bosdolar data using industry-standard encryption and access controls:

• Transmission encryption: All communication between your device and our servers uses TLS 1.3 encryption. Your login credentials and payment details are encrypted in transit.
• Storage encryption: Sensitive data (passwords, payment details) are encrypted at rest using AES-256 or equivalent cryptographic standards.
• Access control: Only authorised bosdolar staff can access your data. Staff access is logged and monitored. Employees undergo background checks and confidentiality agreements.
• Firewalls and monitoring: Our bosdolar servers sit behind firewalls and intrusion-detection systems that monitor for unauthorized access attempts.
• Breach protocol: If we detect a data breach affecting your bosdolar account, we notify you within 72 hours and provide details of what data was affected and steps you should take.

While we employ strong security practices, no system is completely secure. You are responsible for keeping your login credentials confidential. If you suspect unauthorized access to your bosdolar account, change your password and contact our support team immediately.

Data Location and Jurisdiction

Our bosdolar servers may be located in multiple jurisdictions, including outside Indonesia. Your data may be transferred to, stored in, and processed in countries other than your country of residence. Data transfers are protected by standard contractual clauses or your explicit consent. By using bosdolar, you consent to data processing in any jurisdiction where we operate, subject to applicable local law.

Some jurisdictions may have different data-protection standards than Indonesia. We ensure that all third-party processors maintain data security standards equal to our own, regardless of location.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Material changes are notified to your registered email address at least 30 days before taking effect. Your continued use of bosdolar after notification constitutes acceptance of the updated policy. If you do not agree with changes, you may request account closure and data deletion.

Contact Us About Your Data

If you have questions about our bosdolar privacy practices, wish to exercise your data rights, or suspect a data breach, contact our support team:

• In-app messaging: Navigate to "Support" in your bosdolar account and start a message thread.
• Email: Send a data-protection inquiry to our privacy team. Include your account ID, the nature of your request, and any relevant details.
• Support hours: Our team responds during Jakarta business hours (09:00–17:00 weekdays). Holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi) may extend response times.

Related Guides

Summary: Your Privacy on bosdolar

We collect the minimum data necessary to operate your bosdolar account: identity information for KYC verification, payment details for deposits and withdrawals, and transaction records for settlement and compliance. We do not monetise your data, and we do not share it with advertisers or marketers.

Your bosdolar data is protected by encryption, access controls, and third-party contractual obligations. You have the right to access, correct, delete, or port your data at any time. We retain essential data (identity, transactions) for 7 years after account closure to meet legal obligations, and we delete non-essential data immediately.

Questions about our privacy practices or requests to exercise your data rights can be submitted through the in-app support centre or email. Our team responds during Jakarta business hours. This policy may be updated; material changes are notified to your registered email at least 30 days in advance. Your continued use of bosdolar indicates acceptance of our current privacy practices.